Identifying Compatibility Issues

Why Prime Video Won't Play on Web Browser: Troubleshooting Guide

Identifying Compatibility Issues

If Prime Video is not playing on your web browser, the first step is to check if your device is compatible. Visit the Amazon Prime Video website and check the system requirements for your laptop or computer. Ensure that it meets the minimum specifications for video playback.

Sound Settings

Browser Player Sound Settings

Confirm that the sound is enabled for the browser player. Check the volume settings within Prime Video and ensure that the sound is not muted.

System Sound Settings

Additionally, check your system's sound settings to ensure that the volume is not muted or set too low.

Clear Cache and Cookies

Clearing your browser's cache and cookies can help resolve playback issues. Open your browser's settings and locate the options to clear both cache and cookies. Close and restart the browser after clearing.

Disable Browser Extensions

Certain browser extensions can interfere with video playback. Try disabling any extensions, especially those related to ad blocking or video streaming.

Update Browser

Ensure that your web browser is up to date. Outdated browsers may lack the necessary support for video streaming.

Troubleshoot Internet Connection

Verify that your internet connection is stable and fast enough for video streaming. Run a speed test or try connecting to a different network.

Restart Router

Restarting your router can help resolve temporary network issues. Unplug the router, wait a few minutes, and then plug it back in.

Contact Amazon Support

If the troubleshooting steps above do not resolve the issue, contact Amazon Prime Video Support for further assistance. They can provide more specific guidance and support.